Before looking into specific errors, we recommend you try the following simple steps, which may instantly fix your issue:
1. Reload the web page. If this doesn’t resolve your issue, move on to step 2.
2. Clear your browser’s cache, then reload the web page. Didn’t work? Proceed to step 3.
3. If an Ad Block program is running, either disable or ‘whitelist’ TheSurfersView.com to view the cameras.
4. If you are using an older browser upgrade to the latest browser. Internet Explorer was phased out by Microsoft. We recommend Google Chrome or Firefox for best performance!
Other issues why live video isn’t playing correctly:
Video stutters frequently: – It looks like the bitrate of our video content is too high for your internet connection / your device’s processor doesn’t perform well with the high resolution of the camera. Time to upgrade!
Video Ad Freezes – Try refreshing for a new attempt, if nothing seems to work, please email us and let us know the URL where you are having the issue. Our support team is happy to assist.
Video Ad Plays but doesn’t return live stream – Please try to refresh video page to see if stream plays. Every so often there is a hangup that causes the ad to play but the video doesn’t load afterwards.
Stream is Down – We are working on a new system to notify everyone if the stream is down in the best way possible with updates of the return of the live cam. Most cases, there is a local internet issue and the cameras return on their own. Other cases involved bad hardware / human error at the location. We do our very best in keeping live cameras running at the beach in every type of condition imaginable. Feel free to email us if you need more answers for a particular camera.
For any questions or to report an outage don’t hesitate to let us know! info( at )thesurfersview.com
